#OMGIFTING TERMS & CONDITIONS
Company Details – The Essex Room Project Ltd, Reg No 11296057 trading as OMGifting Ltd. Registered in the United Kingdom, 105 Vignoles Road, RM7 0DU, United Kingdom.
Descriptions, prices and product information– All prices are expressed inclusive of any VAT payable unless otherwise stated.
INITIAL CONSULTATION UP TO FINALISATION STAGE:
Availability – If for any other reason beyond our reasonable control we are unable to supply a particular item or service, we will not be liable to you except to ensure that you are not charged for that item or service.
Initial Consultation – A free consultation is provided with no obligation, to discuss your personal requirements associated with your new project design and expected budgets. This is a service designed to ensure you and OMGifting Ltd. are happy to proceed to the next stage of a fund raising site. This is a financially free service and no costs are required. OMGifting Ltd. reserves the right to withdraw from the consultation stage at any time of the process.
From time to time, we may need to visit your home to determine the outcome for proceeding to next stage, and a home measure service will be provided. This service is usually free of charge, however there may be exceptions where a fee of £50 is required. This will be explained and fully agreed with you in advance of any visit undertaken.
Payment and acceptance – Upon agreement for your bespoke budget & bespoke fundraising site to proceed, there is a £99 deposit payable, this will be non-refundable.
However, if you proceed with the order for your kitchen, bathroom or project design once the fundraising site end date has been achieved, this will be added back on to your running total budget.
See cancellation and refund policy summary for full details of cancellation and associated costs.
Kitchen, Bathroom or Project Services Plans – We do our best to provide plans within 21 days of acceptance when your deposit is placed. In some circumstances this may not be possible, however we shall provide you with regular status updates.
Fundraising Website – Once you have agreed your kitchen, bathroom or project design, agreed your budget, agreed fundraising site end date and completed deposit, OMGifting Ltd. will create an online fundraising site that has images and descriptions for your bespoke requirements. This information can only be uploaded via OMGifting Ltd, any amendments required to your account will be made at request via OMGifting Ltd. These changes will be made as soon as is reasonably practical.
A URL link will be provided that can be forwarded on to your guests to make payments or for you to review your page and monitor progress.
Once your fundraising site end date has been achieved;
In the event that you are under your project budget requirement, we can either re-design within your budget, you can top up the difference or in the very rare event that neither of these options are achievable, we will refund to you your total guest contributions less a 5% cancellation fee of the total fundraising amount, to cover the administration and web development costs from our end.
In the event that you are over your project budget requirement, we can either re-design or upgrade to match your budget, or we can place your order as originally agreed and refund back to you the difference of your total.
In the event of cancellation, see cancellation and refund policy for full details
OMGifting Ltd. reserves the right to withdraw this fundraising site at any time.
Finalisation Stage – Once your fundraising site end date has been achieved, we shall move to placing the product order & installation service (optional) for your kitchen, bathroom or project. Timescales, dates and planning, are to be carried out as outlined in section below.
Cancellation and refund policy– Upon agreement for your bespoke budget & bespoke fundraising site to proceed, there is a £99 deposit payable, this will be non-refundable. However, if you proceed with the order for your kitchen, bathroom or project design once the fundraising site end date has been achieved, this will be added back on to your running total budget.
Should you choose to withdraw and cancel your fundraising site either during or at the end date, we will refund to you your total guest contributions, less a 5% cancellation fee of the total fundraising amount at that moment in time, to cover the administration and web development costs from our end.
e.g. total fundraising site at moment of cancel is £1,550.00. Then a fee of £77.50 is due, and £1,472.50 will be refunded back to you.
The refund will be made via BACS transfer into a designated bank account, chosen by both the Bridge & Groom. Refund payment will only be made once we have received your request in writing and signature confirmation from both the Bride & Groom.
ONCE FINALISED AND KITCHEN, BATHROOM OR PROJECT ORDERED:
Suppliers & distributors for products– OMGifting Ltd, reserves the right to use any distributor or supplier for the product supply of your chosen kitchen, bathroom, or project design. This is based upon design agreements.
Availability – If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
Acceptance – The order of kitchen, bathroom or project will only be made once the fundraising site end date has been achieved. Final acknowledgment of this will be provided by OMGifting Ltd.
Should the budget be achieved ahead of this date, it is your responsibility to approach OMGifting Ltd. to discuss possible earlier dates and arrangements. It is the discretion of OMGifting Ltd. to advise if this can be achieved.
Delivery – Our delivery courier will only make “curb-side” deliveries to you, unless stated otherwise. It is the responsibility of customer to make loading arrangements from curb-side to take in to the house.
We do our best to secure delivery within 7 days of the start date of your Installation order, or on the date requested or specified when your order is placed.
Supply Only Orders– It is the responsibility of customer to ensure kitchen, bathroom or project fits ok and works as designed, even if a home measure has been carried out by OMGifting Ltd. Any design alterations/changes required after order has been placed, costs incurred will be made by the customer.
Installation Orders – Once you have ordered an installation service the installer will contact you to arrange a convenient time to attend your home to carry out a survey, following which the installer shall agree a date with you on which the installation will start. If the installation you require is not a standard installation (for example, it includes moving services, connection services or building works) this may incur further charges and you may be asked to enter into a further agreement with the installer for these works. Throughout the installation you are responsible for giving the installer reasonable access to your property in order that installation works can be completed.
If you are not in on the agreed start date of installation or the property is not in a condition ready for installation to proceed then we reserve the right to charge you a delay charge.
We will do our best to procure that installations are started on the date agreed. However, the start date and completion dates that we give you are guides. Whilst we make every effort to install the items within that time, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems installing the items within the stated time.
We will do our best to ensure that the installer; performs the services with due care and skill; observes all health and safety rules
Removal and disposal excludes refrigeration appliances.
OMGifting Ltd. reserve the right to withdraw this offer at any time.
Cancellation and refund policy –
See cancellation and refund policy under Initial consultation up to finalisation stage.
Faulty items (appliances) – If, after a product has been fitted, you find a fault, we reserve the right to request the manufacturer or a registered engineer to contact you or make a house visit to confirm the fault. Manufacturer’s may require you to register the appliance guarantee with them, in this case you should contact the manufacturer at the earliest opportunity should you have issue with an appliance supplied by us.
We shall use the funds raised under your fundraising site to cover the costs of your kitchen, bathroom or project.
If there is a balance difference to be made by you, payment should be made using our safe and secure online Paypal or Stripe Card payment portal via the website www.omgifting.com
If there is a balance difference of refund due back to you (over your fundraising budget), payment will be made by OMGifting Ltd. via online BACS transfer. Bank details are to be provided by you.
Our responsibility to you – If we are in breach of these Terms & Conditions, we will only be responsible for any direct losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
Our liability to you in connection with any purchase order will not exceed the total price charged for the items.
All installation companies liability to you in connection with an installation order shall not (subject to the remainder of this section 10) exceed £2,000,000 (two million).
General – Guarantee / Warranty information for each manufacturer will be supplied at time of order or before.
Kitchen Furniture – Kitchen cabinets 5 years, Kitchen hinges & runners 5 years, kitchen doors 5 years.
All internal pull outs, pull & swing, LeMans, Lake Corners and/or internal fixtures 2 years
Appliances – Covered by the standard manufacturers guarantee – it is the customers responsibility to ensure appliances are registered online with the manufacturer
Worktops – Laminate worktops come with a 12 month guarantee
Installation – All installation work is guaranteed for 12 months against defective workmanship
These Product and Installation Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.
Offers & Promotions – OMGifting Ltd. reserves the right to remove any offer or promotion at any time without notice.
£250 SHOW OFFER –
We shall gift you your first £250 for kitchen, bathroom or project. Minimum spend of £2,500.00 required. Gift only awarded on place of any order at finalisation stage.
Customer Services : if you have any queries, please contact us on
The Essex Room Project, trading as OMGifting Ltd. E-mail contact: email@example.com
The Essex Room Project Ltd, Reg No 11296057 trading as OMGifting Ltd. Registered in the United Kingdom, 105 Vignoles Road, RM7 0DU, United Kingdom.
Care of Timber doors / Wood worktops:
Wood is a beautiful natural product and the different grains and textures in the wood often means there are a variety of tonal differences in the doors and drawer fronts. Prior to fitting, lay out the door and drawer fronts and adjust the positions to get the best overall balance.
Exposure to daylight will change the appearance of the natural wood fascias. Each type of timber reacts differently and at a different rate, becoming darker, richer and with more contrast. Exposure to direct sunlight will bleach wooden furniture. Bleaching of colours can affect your furniture within two months and will be different on each of the door and drawer front component depending upon its position relative to the windows
Installation in recently plastered properties can see the moisture drawn into the timber causing a slight swelling, which will reduce when the relative humidity returns to normal. The degree of reaction is dependent on the timber type.
Vinyl doors / laminate worktop joints – Vinyl wrapped MDF doors and laminate worktop joints can be affected by heat and water. Care should be taken to ensure the edges of doors are not exposed to prolonged or excessive heat from small domestic appliances (kettle, toaster, etc) and integrated extractor doors are opened with the extractor in operation when a hob is in use. Care should be taken to ensure the edges of doors are not doused in water. Care should be taken to ensure that laminate worktop joints are not exposed to water or heat and any water spillage is cleaned immediately.
Exposure to direct sunlight will eventually bleach the colours slightly and will be different on each of the door and drawer front component depending upon their position relative to the windows.